Terms & conditions

1. General

1.1. The jewelry webstore is owned and operated by La Mano Design a company registered in Norway. Throughout the Terms and Conditions, "we," "us," and "our" refer to La Mano Design.

1.2. By using our website, you warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Products

Our webstore offers a variety of jewelry products, including necklaces, bracelets, and more. We make every effort to provide accurate descriptions, images, and pricing information for our products. However, we cannot guarantee that the information provided is error-free, complete, or current.

2.2. The colors and sizes of the jewelry products may vary slightly due to individual monitor settings and manual measurements. We strive to accurately represent our products, but please be aware that slight variations may occur.

Ordering and Payment

3.1. When you place an order through our website, you are making an offer to purchase the selected jewelry products. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order at any time.

3.2. Prices listed on our website are in Norwegian Krone (NOK) and are inclusive of applicable taxes, unless otherwise stated. You are responsible for any additional charges, such as shipping fees or customs duties, that may apply to your order.

3.3. Payment for orders can be made using the available payment methods specified on our website. By providing your payment information, you warrant that you are authorized to use the selected payment method.

4. Shipping and Delivery

4.1. We will make every effort to process and ship your order promptly. Once your order is placed, we make every effort to ship it within 4 to 10 business days. However, we do not guarantee specific delivery dates and are not responsible for any delays caused by external factors or events beyond our control.

4.2. Shipping costs, if applicable, will be calculated and displayed during the checkout process. You are responsible for providing accurate shipping information, and we shall not be liable for any delivery issues arising from incorrect or incomplete addresses.

4.3. Title and risk of loss for the jewelry products purchased from our webstore pass to you upon delivery by the carrier. Please inspect the delivered products upon receipt and notify us promptly of any damages or discrepancies.

5. Product Warranty

5.1. Our jewelry products are covered by a limited warranty against manufacturing defects. The warranty period and coverage details may vary depending on the specific product. Please refer to the product documentation or contact our customer support for warranty information.

5.2. The warranty does not cover damage resulting from misuse, accidents, normal wear and tear, or unauthorized repairs or modifications.

6. Limitation of Liability

6.1. To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or the purchase and use of our jewelry products.

6.2. We do not warrant that our website will be error-free, secure, or uninterrupted. You agree to use our website and jewelry products at your own risk.

7. Changes to the Terms and Conditions

7.1. We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective upon posting the revised version on our website. It is your responsibility to review the Terms and Conditions periodically.

By using our jewelry webstore, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to any part of these Terms and Conditions, please do not use our website or purchase our jewelry products.

8. Right to cancel

Unless the contract is exempt from the right to cancel, the Purchaser may cancel the order in accordance with the Cancellation Act.

The Purchaser must inform the Seller that he/she will exercise this right within 14 days after the start of the cancellation period. This time limit includes all calendar days. If the period ends on a Saturday, Sunday or public holiday, the period will be extended until the next business day.

The deadline to exercise one’s right to cancel will be seen as met if notice is sent before the end of the cancellation period. The Purchaser has the burden of proof for demonstrating that the right has been asserted, and notice must therefore be submitted in writing (via the cancellation form, email or letter).

9. Defective goods: the Purchaser’s rights and time limit to give notice

If the good is defective, the Purchaser must notify the Seller that he/she wishes to invoke the defect within a reasonable amount of time after the defect was discovered or should have been discovered. The Purchaser is always considered to have given timely notice if it occurs within two months after the defect was discovered or should have been discovered. Notice may be given no later than two years after the Purchaser took possession of the good. If the good or parts of it are meant to last considerably longer than two years, this deadline is extended to five years.

If the good has a defect and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, in accordance with Chapter 6 of the Consumer Purchases Act, withhold the purchase sum, choose between repair and replacement, demand a price reduction, demand that contract be terminated and/or demand compensa- tion from the Seller, according to the relevant cir- cumstances.

Notice should be given to the Seller in writing.

Repair or replacement

The Purchaser may choose between having the defect repaired or the delivery of an equivalent item. The Seller may however oppose the Purchaser’s claim if carrying out the claim is impossible or causes the Seller to incur unreasonable expenses. Repair or replacement shall be performed within a reason- able amount of time. The Seller does not as a rule have the right to more than two attempts to cure for the same defect.

Price reduction

The Purchaser may demand a suitable price redu- ction if the good is not repaired or replaced. This means that that relation between the reduced and originally agreed price corresponds to the relation between the item’s value in defective condition and the condition according to the original contract. If special circumstances call for it, the price reduction may instead correspond to the defect’s impact on the Purchaser.

Termination

If the good is not repaired or replaced, the Purchaser may also cancel the purchase in cases where the defect is not immaterial.

10 Conflict resolution

Claims must be directed to the Seller within a reasonable time frame in accordance. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Authority for mediation. The Consumer Authority can be reached on (+47) 23 400 600 or at www.forbrukertilsynet.no.

1.1. La Mano Design ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Personal Data Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Norwegian Personal Data Act (Personopplysningsloven) and the EU General Data Protection Regulation (GDPR).

1.2. By accessing our website or using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully.

2. Collection of Personal Data

2.1. We may collect personal data from you when you interact with us, such as when you make a purchase, create an account, subscribe to our newsletter, or contact our customer support. The types of personal data we collect may include your name, address, email address, phone number, and payment information.

2.2. We may also collect certain non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This information is collected through the use of cookies and similar technologies.

3.Use of Personal Data

3.1. We use your personal data for the following purposes:

a) Processing and fulfilling your orders, including shipping products to your designated address and providing customer support related to your purchases;

b) Communicating with you about your orders, inquiries, and other customer service-related matters;

c) Sending you promotional materials, newsletters, and marketing communications if you have opted to receive such information;

d) Improving our website, products, and services based on your feedback and preferences;

e) Complying with legal obligations and protecting our rights and interests.

3.2. We will only process your personal data for the purposes mentioned above and to the extent necessary to fulfill our contractual obligations or with your explicit consent.

4. Data Retention

4.1. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Once your personal data is no longer needed, it will be securely deleted or anonymized.

5. Disclosure of Personal Data

5.1. We may disclose your personal data to third parties in the following circumstances:

a) Service Providers: We may engage third-party service providers to perform certain functions on our behalf, such as shipping companies, payment processors, or IT service providers. These service providers will have access to your personal data only to the extent necessary to perform their services and are obligated to maintain the confidentiality and security of your information.

b) Legal Requirements: We may disclose your personal data if required by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.

c) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity or merged with the assets of the acquiring entity.

d) Consent: We may disclose your personal data to third parties with your explicit consent.

6. Data Security

6.1. We implement reasonable security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7.Your Rights

7.1. You have certain rights regarding your personal data, including:

a) Access: You have the right to request access to the personal data we hold about you and receive a copy of that information.

b) Rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you.

c) Erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

d) Restriction: You have the right to request the restriction of the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or the lawfulness of the processing.

e) Objection: You have the right to object to the processing of your personal data under certain circumstances, including direct marketing purposes.

f) Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

g) Withdrawal of Consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

7.2. To exercise your rights or for any inquiries or complaints regarding the processing of your personal data, please contact us using the contact information provided at the end of this Privacy Policy.

8. Changes to this Privacy Policy

8.1. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws and regulations. We will notify you of any material changes by posting the revised Privacy Policy on our website or by other means of communication. We encourage you to review this Privacy Policy periodically.

Return policy

1.1. We want you to be satisfied with your purchase. Customers have the right to return products within 14 days of receipt. If you are not satisfied with your purchase or have changed your mind, you can return the item(s) for a full refund within this period.

To initiate a return, please follow these steps:

Contact our customer service team to notify them of your intention to return the product(s).
Ensure that the product(s) are in their original condition, unused, and with all original packaging and tags.
Send the product(s) back to the return address provided by our customer service team.

Once we receive the returned item(s) and verify their condition, we will process your refund. Please note that shipping costs for the return may be the responsibility of the customer, unless the return is due to a defect or error on our part.

Custom policy

Contact

LA MANO DESIGN DARIA LACZNA

Sigrid Undsetvei 5

0669 Oslo

info@lamano.no